Jane Fraser |
Jane Fraser
CEO at City Bank Over the past year, Jane Fraser, Citi's first female CEO in the firm's history, completed a strategy refresh at the world's most global bank. Despite an implausibly volatile geopolitical environment, she steered Citi to robust first quarter 2022 earnings—returning $4 billion to shareholders, while commanding 200,000 employees globally, and serving millions of consumers and businesses across 95 countries.
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Fraser has recently taken several visible measures to secure her organization's global profitability, including unifying Citi's Wealth business and streamlining its global consumer operations. Since announcing plans to exit 13 consumer markets across Asia, Europe, and the Middle East last year, Citi has reached agreements to sell nine of them.
She has been relentless in positioning Citi to be the bank of the future, leading the execution of Citi's strategic business transformation—with an emphasis on digital upgrades and process simplification. This reengineering work continues to drive higher returns, lower Citi's cost of equity, and increase value for the firm's shareholders. In parallel, several noteworthy infrastructure investments—driven by the need to strengthen customer service for both retail and business clients—have increased the firm's efficiency.
Fraser's commitment to improved communication and transparency across all levels of the organization has garnered her the respect and loyalty of the firm's workers post-pandemic. In a 2021 survey, 91% of Citi staff said they believe the company is effectively communicating its plans and response to COVID-19.
Since her tenure as CEO began, Citi has worked overtime to move its ESG agenda forward, incorporating its eco-friendly ethos into the firm's business model, while developing new classes of products around ESG. As part of Citi's dedication to furthering climate solutions that range from renewable energy to wet-land conservation and green transportation, they have pledged to become a Net Zero carbon emission company by the year 2050. The firm is also endeavoring to finance $500 billion in environmental projects by 2030, in consensus with the most recent Sustainable Development Goals put forth by the United Nations.
She has been relentless in positioning Citi to be the bank of the future, leading the execution of Citi's strategic business transformation—with an emphasis on digital upgrades and process simplification. This reengineering work continues to drive higher returns, lower Citi's cost of equity, and increase value for the firm's shareholders. In parallel, several noteworthy infrastructure investments—driven by the need to strengthen customer service for both retail and business clients—have increased the firm's efficiency.
Fraser's commitment to improved communication and transparency across all levels of the organization has garnered her the respect and loyalty of the firm's workers post-pandemic. In a 2021 survey, 91% of Citi staff said they believe the company is effectively communicating its plans and response to COVID-19.
Since her tenure as CEO began, Citi has worked overtime to move its ESG agenda forward, incorporating its eco-friendly ethos into the firm's business model, while developing new classes of products around ESG. As part of Citi's dedication to furthering climate solutions that range from renewable energy to wet-land conservation and green transportation, they have pledged to become a Net Zero carbon emission company by the year 2050. The firm is also endeavoring to finance $500 billion in environmental projects by 2030, in consensus with the most recent Sustainable Development Goals put forth by the United Nations.
Distinguished Features Influential Leader Global Profitability Retail and Business Clients Public Policy Growth Strategy Improved Communication Leadership |
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